Delivery Policy

Delivery Policy

Last updated 18 September 2026

This policy sets out the delivery areas, charges and estimated times for orders placed with The Nollins Collection. Delivery options available for a specific order are shown at checkout.

UK delivery charges

Free delivery applies only to the UK Mainland Standard service and only where the merchandise total after discounts is £80 or more. It does not apply to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, next-day delivery or international orders.

Next Working Day delivery is available only where shown at checkout. Orders placed after 1 pm, at weekends or on bank holidays are processed on the next working day. Some postcodes, large items and restricted products are not eligible.

International delivery charges

The following rates apply to standard parcels weighing up to 5 kg. If an item is too large, heavy or restricted for the standard service, the available charge will be shown at checkout or we will contact you before dispatch.

International availability depends on the product and destination. We do not ship products that are prohibited or restricted by the carrier or destination country. If we cannot lawfully or safely ship an item, we will contact you and refund the affected amount.

Customs duties and import taxes

International orders are sent on a duties-unpaid basis unless checkout expressly states otherwise. The recipient is responsible for customs duties, import VAT, clearance fees and other local charges imposed by the destination country. These charges are not included in our product or delivery price and are outside our control. Please check local rules before ordering.

If an international parcel is refused because charges are unpaid, we may deduct the reasonable return, customs and carrier costs from any refund where the law allows. Your statutory rights remain unaffected.

Dispatch and delivery times

We normally dispatch in-stock orders within 1 to 2 working days after payment is authorised. Working days are Monday to Friday, excluding UK bank holidays. The delivery estimates above begin after dispatch and are not guaranteed dates unless we expressly agree a specific date with you.

Personalised, made-to-order, pre-order or temporarily unavailable products may have a longer lead time. Any different estimate will be stated on the product page or confirmed before we accept the order.

Tracking and split deliveries

Where tracking is available, we send the details to the email address used for the order. We may send an order in more than one parcel. You will not be charged more than the delivery amount agreed at checkout unless you later request and agree to a different service.

Delays and missing parcels

If your order is late, tracking has not updated or the parcel is shown as delivered but cannot be found, contact info@tripleu.co.uk. We will investigate with the carrier. You do not have to resolve our carrier claim yourself.

Unless another time has been agreed, we will deliver without undue delay and no later than 30 days after the contract is made. If we miss an agreed delivery deadline, you may have the right to set a reasonable additional deadline or, where timing was essential or we refuse delivery, cancel immediately. Any refund due will be made without undue delay.

Delivery responsibility

Goods remain our responsibility until you, or a person you nominate, takes physical possession of them. A different rule may apply if you independently appoint a carrier that we did not offer. A tracking scan alone does not remove any responsibility imposed on us by law.

Addresses and failed delivery

Check your delivery address before completing checkout. Contact us immediately if it needs changing. We cannot guarantee a change after dispatch. If incorrect details, refusal or repeated missed delivery causes a parcel to be returned, we may charge a reasonable redelivery cost or deduct reasonable direct costs from a refund where legally permitted.

Damage during delivery

Inspect your order as soon as reasonably possible and contact info@tripleu.co.uk if it arrives damaged, incomplete or incorrect. Please keep the product and packaging while we investigate. A prompt report helps us resolve the issue, but it does not reduce your statutory rights.

Contact details

The Nollins Collection is a trading name of TRIPLE-U LTD, company number 15675288. Registered office: Bowen Suite, The Globe Centre, Accrington, Lancashire, BB5 0RE, United Kingdom. Email: info@tripleu.co.uk.

The Nollins Collection  |  Delivery Policy  |  info@tripleu.co.uk